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  • Linsey's avatar
    Linsey
    SMARTY Moderator
    12-05-2025

    Hi Russell_2694115 

    We are sorry to hear this. You seems to have excellent coverage within your postcode, no reports of any maintenance underway. Just so we can assist you further, could you please confirm the following:

    • Could you please tell us the make and model of your device?
    • What happens when you try to make a call connected to the network only?
    • Have you tried using the SIM in another device to see if the issue still occurs?
    • When did this issue start?
    • Are you able to use data and SMS without any problems?