Forum Discussion

DavidPe_3328037's avatar
DavidPe_3328037
SMARTY Pioneer
29-04-2025

iMessage not working despite being enabled

Since moving to smarty a few days ago I have been unable to use iMessage on my iPhone. I get a message saying “iMessage needs to be turned on to enable iMessage “ I have checked and it is definitely turned on, I have restarted my phone several times and still getting the same message. Any help available would be appreciated. Is it a problem with three or smarty. 

Imessage

4 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    29-04-2025

    DavidPe_3328037 I think that you may benefit from a Network Reset in your iPhone Settings.

    The phone 'remembers' the first number allocated to the sim - especially in iMessage or FaceTime and needs a nudge to reset.

    • DavidPe_3328037's avatar
      DavidPe_3328037
      SMARTY Pioneer
      29-04-2025

      Thanks, just tried that and it’s still not working. It’s only for a couple of individuals who have checked and their iMessage is enabled. The annoying thing is that it won’t send the message as a text either. 

      • MSF's avatar
        MSF
        SMARTY Guru
        29-04-2025

        DavidPe_3328037  Apple have a few articles on this - you may already have looked at them - I Googled  "iMessage not sending"