Forum Discussion

ConradT_3644266's avatar
ConradT_3644266
SMARTY Pioneer
09-02-2026

im lost

netflix says im using a vpn or proxy

2 Replies

  • DaraghC_4075560's avatar
    DaraghC_4075560
    SMARTY Rookie
    11-08-2026

    I had that too. I contacted Smarty and they tried saying that I need to contact Netflix as this warning only appears on Netflix. I replied 

    "But none of the other apps would be bothered If I used a VPN. So the fact that they don't give an error doesn't mean anything. Also, if I use my Talkmobile sim I don't get this error."

    The error disappeared shortly afterwards. 

    I asked Claude and sent it a screenshot of my router settings where there was no VPN set up and it said. 

    "a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

    This confirms what I suspected earlier: the Netflix "VPN detected" error isn't coming from your Mercusys device. It's coming from SMARTY's network (Three), which routes many customers through shared/CGNAT IP addresses that Netflix has wrongly flagged as VPN/proxy servers. That happens out on the mobile network and can't be fixed from these router settings.

    Hope this helps.

  • MSF's avatar
    MSF
    SMARTY Guru
    10-02-2026

    ConradT_3644266​ Have you checked that your device definitely isn't using a vpn?

    Some security programmes use one and so that might need to be turned off.