Forum Discussion
I'm elderly...please help me if you can
Hello... I am an elderly woman who has tried to move from Vodafone to Smarty, and my number has not transferred across. The man on the chat said it was 'stuck' and that I need to wait 5 days for the...
First time I've heard of numbers being stuck. I searched Google with the line: 'can a phone number be stuck when transferring' and got some interesting results. Have you searched yourself for answers?
AI says:
What to do if your number is stuck:
1. Verify Information:
Double-check all information provided to the new carrier to ensure accuracy.
2. Check for Missing Documentation:
Ensure all necessary documents have been submitted.
3. Contact the Carriers:
Reach out to both the old and new carriers' customer support for assistance. They can investigate the issue and provide updates.
4. Consider a Temporary Number:
If the transfer is taking a long time, consider getting a temporary number to use in the meantime.
5. Stop the Port (if needed):
If the transfer is not desired, you can ask a customer support agent to stop the porting request.
These results only scratch the surface. I would certainly verify the information you've submitted as the first move.
Hope you get this sorted if not already.
