Forum Discussion

Nichola_3000240's avatar
Nichola_3000240
SMARTY Pioneer
22-11-2025

I can't renew my plan

I paused my plan last week after my phone was lost and now when I try to renew the button to renew my plan is greyed out and can't be clicked on. Tried on several platforms and browsers. Any idea?

1 Reply

  • Natalie's avatar
    Natalie
    SMARTY Moderator
    23-11-2025

    Sorry to hear this Nichola_3000240​,

    Please speak with our webchat team who can look into your issue further. You can contact them here : https://smarty.co.uk/contact.

    - Natalie