Forum Discussion
I can't make or receive calls incoming calls go to voicemail
I am a new customer I have activated ny Sim only deal and all was good yesterday but today nothing works other tan \I can receive Texts
can you help, please? Is the service down?
Edwin
Hi EdwinP_2040195 . Have you tried the Network Status checker for your area? https://smarty.co.uk/network-status-checker
This may give you some useful info.
4 Replies
Hi EdwinP_2040195 . Have you tried the Network Status checker for your area? https://smarty.co.uk/network-status-checker
This may give you some useful info.
I have been contacted by an agent saying that its a temporary transmitter fault but its already been more than 24 hours without service . I have been a customer for less than 1 week - very disappointed and I cant wait much longer as cant receive credit card security codes from online purchases or any other organisations including Medical professionals that use this for personal communications- I have recently been discharged from hospital - cant go on like this so will be researching for a change of provider which is very annoying and inconvenient . LET THIS BE A WARRNING TO OTHERS THINKING OF JOINING SMARTY!!!!
EdwinP_2040195 I'm pleased that at least you were contacted with an explanation.
The security verification codes is another issue. It does seem to depend upon the bank/credit card company and what system they use. I think that perhaps some of them use third parties to send messages and/ or short codes and this is the issue since Smarty currently does not support that (they say it is something for the future!).
Personally, I have never experienced the problem, but I can understand that it will be a game changer for customers like you who cannot receive important messages. I hope you can soon find another provider without the issue and offering similar value.
