Forum Discussion

AbidHus_1532840's avatar
AbidHus_1532840
SMARTY Rookie
10-05-2024

I am abroad

Hello there i need to get my verification code to use my whatsapp i am abroad my calls and texts are not working is there anyway around it 

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    10-05-2024

    AbidHus_1532840  "Abroad" does not tell us much. EU or not? In any case, you should get texts without needing to pay (according to Price Guide p20).

     

  • JJP2RidesAgain's avatar
    JJP2RidesAgain
    SMARTY Centurion
    10-05-2024

    Make sure your APN is set to “mob.asm.net”

    switch off phone and switch it back on

    IF you are outside the EU, you will need to buy an add on to get your phone working again, as Smarty’s free roaming only includes the 27 EU member states. 

    IF necessary, do a manual search for a network, rather than letting your phone automatically connect to a network 

    See here :

    https://community.smarty.co.uk/t5/help-videos/our-add-ons/ba-p/26583