Forum Discussion

rosswil_3340338's avatar
rosswil_3340338
SMARTY Pioneer
15-05-2025

how to get refund?

i cancelled my account and it just renewed taking £16 how to get this back ? 

1 Reply

  • Tascha's avatar
    Tascha
    SMARTY Moderator
    16-05-2025

    Hi rosswil_3340338 you'll need to make sure auto-renew is switched off in your dashboard to ensure that no further payments are taken. Please get in touch with our customer care team directly via webchat if you're unable to do this/want to check it's off.