Forum Discussion
How to get live chat to work?
How can I chat to the customer support team not a bot?
The pop-up chat box at smarty.co.uk/contact only seems to give search results to questions I type without an option to web chat with a person, even though it says that is possible from 8am to 8pm 7 days a week. How can I get out of the search mode and get a real person?
1 Reply
Hello John,
When you sign into your Smarty App.
At the bottom of the screen you will see a button call Help. Press it.
That should take you to the Help Centre.
Somewhere on your screen you should see a speech bubble.
At the top right near to the words Help Centre. Press on it.
That will take you to were you want to be.
Between 8am and 8pm you are able to speak to an Agent.
Best to call before lunch time and be prepared to spend some time with the Agent as they ask you a series of questions to troubleshoot you query.
In the box type talk to a Human.
When someone is available they will reply greeting you. You will also see their name.
Start your conversation...
Good Luck 😇
