Forum Discussion
How to correct DOB on my account
I obviously hit a typo when creating my account and the stored date of birth is wrong but I don’t know what it is. So when talking to support they ask me for my date of birth which then doesn’t match. Any idea how to fix this? Thanks
Steve
1 Reply
SteveMa_4353920 It doesn't seem like the dashboard shows the entered date of birth on the personal details page. I am assuming it is the bot being problematic and denying you from reaching a human to handle it. You can try emailing support at [email protected], but I don't know if they monitor that email address; it used to be on the Contact us page.
If none of that works, I think you should just raise a complaint and I believe use the 'Account request' reason.
