Forum Discussion

William_1918426's avatar
William_1918426
SMARTY Pioneer
10-03-2023

How long do I have to activate my SIM after I receive it?

I ordered my new SIM on the basis of an 'upgrade from' date of my current provider - which turns out isn't the same as my contract end date (my mistake). Obviously, I don't want to pay for two concu...
Chalkychap's avatar
Chalkychap
SMARTY Trendsetter
10-03-2023

Why not just activate the SMARTY SIM you've got, but don't add a plan or add-on until you're ready to switch from current service provider William_1918426.

A SIM without a plan remains activate on the SMARTY network for 6-months.
SMARTY will contact you 40-days before they disconnect you, giving you the opportunity to keep your account live by purchasing a plan.

Good luck William_1918426. 

 

William_1918426's avatar
William_1918426
SMARTY Pioneer
10-03-2023

I ordered a SIM with a plan because I thought (wrongly) my last payment on my current contract had just been made, whereas there's another one due next month.

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    10-03-2023

    Probably be all okay if you activate the SIM and plan in April '23.

    But, as suggested by MSF, why not get in-touch with the support team using web chat, which operates 8am - 8pm daily.

     

  • MSF's avatar
    MSF
    SMARTY Guru
    10-03-2023

    As we are not 100% certain, I suggest that you run this past the Support Team on a web chat to get a definitive answer.