Forum Discussion
Help - my Smarty SIM has stopped working after porting my phone number
fatboyslimfast I have just tried to send a PM to the Forum Manager mentioning this thread and asking if he can intervene.
I hope it makes some difference....but equally, I am not holding my breath!
Well it's now day 6 and no working phone and no replies for an update .. again!
What a mistake!
"Simple, honest, mobile"???? .. joke.
I'm leaving SMARTY for another supplier.
💩 "Customer service"
Thanks. Tomorrow will be day 7 without a working phone.
Why I'm having to chase and chase and chase for a reply is beyond me.
Why it's ok to eventually reply "the team are trying to retrieve the number" is also a mystery and why no-one is finding out why it's taking longer than expected days ago.
Hi fatboyslimfast - I'm sorry to hear of the experience you've been having regarding your number recovery. I can confirm that I've chased the agent you're speaking with to get an update on what is delaying the process and will do what I can to get this expedited for you.
fatboyslimfast - Wow, really sorry to hear that!
The only down side to leaving is that the number has already been lost and if you go now, they certainly won't bother to try to resurrect it. If you stay, there is some slim chance at least.
