Forum Discussion
Help - my Smarty SIM has stopped working after porting my phone number
fatboyslimfast I certainly agree with you that it is not good enough.
Hopefully, the management at the top of the 'food chain' will see the number of complaints received. more importantly, they will certainly notice if this translates into members leaving.
While I am sure that it is more expensive to have customer service agents in this country, I would have thought it justifies a careful calculation to see if it saves more in terms of lost customers. Time will tell!!!
Yes, my plan B now is to go to a different provider and suck up the inconvenience of change contact number notifications. I can't believe I've just been ignored!
fatboyslimfast I have just tried to send a PM to the Forum Manager mentioning this thread and asking if he can intervene.
I hope it makes some difference....but equally, I am not holding my breath!
Well it's now day 6 and no working phone and no replies for an update .. again!
What a mistake!
"Simple, honest, mobile"???? .. joke.I'm leaving SMARTY for another supplier.
💩 "Customer service"Hi fatboyslimfast - I'm sorry to hear of the experience you've been having regarding your number recovery. I can confirm that I've chased the agent you're speaking with to get an update on what is delaying the process and will do what I can to get this expedited for you.
"I just checked for you with the team and I do see their in process to recover you number."
Someone's replied.
But pushed further for an ETA .. then it's back to tumbleweed ...
