Forum Discussion
Help - my Smarty SIM has stopped working after porting my phone number
Hey fatboyslimfast
I'm sorry to hear about your recent experience with SMARTY.
It seems you are part of a group plan and when you have ported the number, it has gone to the group account. Please do not worry as we can do a number recover for you. Please reach out to our webchat team and we can look into this.
I cannot guarantee the number recovery as I do not have all the details of the issue but if you explain this clearly to the advisor on webchat, we may be able to save your number.
Please use this link -
I've been ignored all day by the Web Chat advisor. What can I do?
fatboyslimfast As a last ditch stand, if you hear nothing fairly soon you can follow this link:https://smarty.co.uk/complaints
It's a pity that nobody has followed up as they said they would. We do seem to unfortunately see quite a number of issues where web chat doesn't work as it should.
I can say from experience that it used to work very well. Replies were very quick and the small problems were quickly resolved........before it was outsourced?
I've had to raise a complaint.
It's been between 24-48 hours after a request to retrieve my daughter's old number has gone in.
Once again the web chat is none responsive, and I cannot open a new thread (I've deleted the browser cookies and logged out and in again)
They need to bring some aspects of customer service back in house, for the more urgent issues - like my phone hasn't worked for the last 5 days!
Hi Jodie,
I've contacted Abrar via the web chat yesterday, who requested a number recovery.
Today, I've ask for an update, but so far, got no reply.
