Forum Discussion

DianeRa_1827931's avatar
DianeRa_1827931
SMARTY Pioneer
17-01-2023

Had my new sim in for 5 hours and still not connected. Is this usual?

4 Replies

  • JEFFSHO_1346351's avatar
    JEFFSHO_1346351
    SMARTY Pioneer
    20-01-2023

    Check your phone does not have dual sims? you could be on the wrong network.

    The other problem maybe that it can sometimes take upto 24 hours to get the sim activated on the network. 

     

  • Zubbus's avatar
    Zubbus
    SMARTY Pioneer
    19-01-2023

    Have you activated your SIM via the smarty app orr webpage?

    • DianeRa_1827931's avatar
      DianeRa_1827931
      SMARTY Pioneer
      20-01-2023

      I got through to a chat and had used the wrong sim. It was a 50/50 chance I guess. Thanks anyway. 

      • Jack0x's avatar
        Jack0x
        SMARTY Commentator
        21-01-2023

        You can try to ask for a replacement SIM (there could be a charge for this), and delivery times may vary.