Forum Discussion

CaroleS_4141981's avatar
CaroleS_4141981
SMARTY Pioneer
29-10-2026

Groups and changing numbers

I recently added my children to a group account. When my first son got his sim, I activated it in the group account and it asked about transferring number, pressed link to do this, followed instructions and it transferred his number to mine and I lost mine. After lots of faffing I have eventually got my number back and my son has his own number again. 
My second sons sim hasn’t been activated yet, he wants to keep his current number, but due to hassle I’m reluctant to activate his sim. 
any tips on changing number properly, I feel I did it correct as followed link when activated sim, but it didn’t change correct number so how do I do it???

1 Reply

  • ZenovA's avatar
    ZenovA
    SMARTY Motivator
    29-10-2026

    CaroleS_4141981​ I have no experience with groups. I found this help article about switching numbers for group members: Switching from your old provider within a Group plan | SMARTY Help Centre.

    Once you do so, please make sure that you have selected the correct Group Member's account in your dashboard (to make sure you don't accidentally switch their number to your account) and choose from the options below.

    It would seem that you can select which SIM to apply the switching to, and you would need to make sure it is being applied to your children's SIM.