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William_2794945's avatar
William_2794945
SMARTY Pioneer
19-02-2025

Gift card wrong value

I got my gift card offer yesterday. I was due a £10 gift card along with my partner who I referred. It starts that if we are both on a tariff between £10 and £15 that we would both receive a £10 gift card. I got sent a link to claim a £5 card and my partner did not get any thing at all. Who would I even speak to about this. How can they expect you to make referrals if they don't stand by their side of the deal. 

1 Reply

  • Linsey's avatar
    Linsey
    SMARTY Moderator
    20-02-2025

    Hey William_2794945 🙌

    £10-£14.99 per month - £10 Gift Card. 

    Please have your partner take a quick look in their junk mail folder, just in case it decided to sneak in there!

    If you're still having trouble finding the RAF reward, feel free to reach out to our team, and we'll be happy to check the accounts for you:

    Contact us - FAQ | SMARTY