Forum Discussion

MeganBa_1096226's avatar
MeganBa_1096226
SMARTY Rookie
14-01-2023

Find out who a private number is?

Hi guys,

 

I've been receiving lots of missed calls from a private number recently, none of which I've been able to answer as they keep calling in the middle of the day when I'm working. Obviously this is frustrating as I don't know who is calling me and I have no way of calling them back as their number is hidden.

 

I know some phone networks have the capability of unmasking numbers and was wondering if SMARTY has that option or something similar?

 

Thanks

4 Replies

  • SimonGuru's avatar
    SimonGuru
    SMARTY Maverick
    14-01-2023

    You can only override a customer’s CLI preferences in limited circumstances, namely to trace malicious or nuisance calls or to facilitate emergency 999 and 112 

    Unfortunately This is the user who phones a number and using a withold number there privacy so definitely not be able to trace a withhold number

    Regards Simon 

    • rokejulianlockh's avatar
      rokejulianlockh
      SMARTY Maverick
      31-03-2023

      MarkWei_1483535and SimonGuru, if what you state is correct, why do many websites state that the telephone number “69” allows this the supposedly private caller to be responded

  • MarkWei_1483535's avatar
    MarkWei_1483535
    SMARTY Pioneer
    14-01-2023

    MeganBa_1096226 Although it is possible, no supplier will provide details of the hidden/private/withheld number. To do so would require a court order, possibly more than one, which would require you to complain and prove harrasment to the police. If you can get the police on the case, then they may be able to find out who is calling you. However, they may not be willing/able to tell you.