Forum Discussion
Failure to activate new SIM
Sid One question......When you received the replacement sim, did you go through the exact activation process that they sent with it?
I tried to, but when the card went in, and I logged on to Smarty, no notification came up to activate the card. My homepage told me, on my account, that it was still suspended. They then unsuspended the account and told me to try and activate the SIM again. I've been trying to do that for the last two weeks through both methods of logging in and putting in the last 12 digits of the card where I'm told to. My phone is still displaying emergency calls only. My phone recognizes I have a SIM but no service. Every time I talk to customer service nobody seems to help or explain. They ask the same questions tell me to do the same thing, tell me its been passed on to a team and prioritised, and thrn I just get a new customer service rep and I'm kept going round in circles. Wash, rinse, repeat over and over again!
Sid If you are not getting sufficient help from Support Team, you could raise a complaint to bring it to the attention of more senior staff. https://smarty.co.uk/complaints
