Forum Discussion
Failure to activate new SIM
Just order a SIM and tried to activate yesterday. The dashboard told me that it would happen in 2 hours and my old number will port on Monday. Activation didn't happen and a 4 hour web chat got me no...
Thanks for your "helpful" comments. I don't expect special treatment, but I do expect to receive the service I have paid for.
Your words suggest otherwise, get used to being in the queue just like everybody else, not as your "especially as I'm a new customer" suggest you want to be treated.
I'm in the same situation, just moved back the UK and needed a SIM card. I thought Smarty was a good choice. Not a great first experience. I don't think OP is being unreasonable, how do you know his situation. He could need the phone for all kinds of things. Smarty made a promise to get it done in 2 hours and they aren't delivering. It's their core business, you'd think they could get it right.
