Forum Discussion
Failure to activate new SIM
PeterSc_2226258 Did you try to port your number before you had confirmation that the new sim had been activated?
I can't help wondering if that may have thrown the system into disarray as it was trying to get the details of a sim that did not yet appear as cleared on the system.
I entered my PAC when I ordered the SIM. The process seemed to allow that and the dashboard says it will port on Monday. I have a smarty phone number but I can't understand why the most basic process falls over . I am told by my existing provider that the port cannot happen until the new SIM is active. Stalemate!
There is the problem - The Smarty system did not have a live activated SIM onto which to port your number.
Unfortunately, you “jumped the gun” in the nicest possible way. If you had activated your SIM in the first instance and then gave Smarty your PAC code I doubt you would be in the situation you are now. When I joined Smarty in June of this year, I ordered my SIM, then, when it arrived, I activated the SIM first and then followed up the activation by porting my number across from EE by using my PAC code.The good news is that although you have bought your first months plan, your first month won’t actually start until your SIM has been activated, so you are not losing any days usage, whether the SIM is activated next week or at Christmas.
PeterSc_2226258 Firstly, ports only happen on business days and so nothing can happen over the weekend - Monday sounds right.
I still think that, if you had activated the sim first, you would be able to make calls/send texts/ use data, albeit from an unusual number (contacts would not recognise you)
Essentially the SIM has not activated despite me following the steps on the dashboard. CS cannot explain why other than it's a known issue. I would expect a mobile phone provider to understand their own system and be able to overcome such a basic issue
Same for me, I've spent 14 days going round in circles with no one explaining anything, but repeating everything, and I'm paying for this privilege as evidenced by the debit taken from my card a couple of days ago.
