Forum Discussion
Failed port (lost number no service)
Any problems that arise as a result of a number port are always the responsibility of the gaining provider, in your case, SMARTY. It's likely that you have what is known in the industry as a split port.
You say that the number was working for a week...
- Do you currently have a network signal when inserting the SMARTY SIM into your device?
- Could you receive incoming calls on the number you ported to SMARTY the week it was supposedly working?
- Could you receive SMS messages on the number you ported to SMARTY the week it was supposedly working?
- Has Tesco closed your Tesco Mobile account since you ported out to SMARTY?
1 yes text and data work but not with the number that transferred
2/3 everything was working data calls text with the number I ported everything was working perfect
4/I contacted Tesco mobile and they told me that the transfer was completed on there end
The that that smarty mobile refused to tell me who has the number. Makes me believe on of two things 2 they don't know where the number is or they have deactivated my number in error.
I have just been on smarty web chat and they would not tell me who has my number and have escalated it again
