Forum Discussion

Mark_516's avatar
Mark_516
SMARTY Pioneer
27-02-2023

Failed Number Port

Hi All

Number port has only part completed (can dial and text outbound but not working inbound). Can anyone confirm if port should have completed by 1700 or can it take up to midnight??

Thanks 

5 Replies

  • Nathan's avatar
    Nathan
    SMARTY Moderator
    28-02-2023

    Hello Mark,

    I'm interested to find out if your Port was complete yesterday ? 

    • Mark_516's avatar
      Mark_516
      SMARTY Pioneer
      02-03-2023

      Hi Nathan, no it didn’t. Still not completed now!! Getting the usual’ it’s being dealt with by the back end team’. Utter incompetence from SMARTY…

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    27-02-2023

    Sometimes it can take longer Mark_516.

    What timescales were you given when you submitted your PAC to SMARTY? 
    The web chat support is open until 8pm daily.
    Get assistance at https://smarty.co.uk/contact, just scroll down to the "Other ways to get help" section the for "Chat with us" information.

    Good luck Mark_516. 

    • Mark_516's avatar
      Mark_516
      SMARTY Pioneer
      27-02-2023

      Chalkychap email from SMARTY confirmed switch should have been completed by 1700 today.. I have already reached out via webchat to escalate . Waiting for a response to the escalation now 🙏🙏

      • Chalkychap's avatar
        Chalkychap
        SMARTY Trendsetter
        27-02-2023

        Good luck Mark_516.

        OFCOM's telecoms rules state you're entitled to compensation for each day the number transfer is delayed.

        With online only customer service, sometimes the only stick you've got is financial.