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Solved
EU Roaming not working
You need to change your phone's APN to 'mob.asm.net'
https://community.smarty.co.uk/t5/faq/setting-up-your-ios-device-to-work-abroad/ta-p/7918
https://community.smarty.co.uk/t5/faq/setting-up-your-android-device-to-work-abroad/ta-p/7919
Hi, thanks for responding. yes I have done both of those things and still have no reception at all. I cant even use the phone.
Is there anything else I can try?
JoannaP_2527877 Can you try the sim in another phone to see if anything is different? Cannot really think of anything else at the moment.
