Forum Discussion

PaulMcH_1647813's avatar
PaulMcH_1647813
SMARTY Pioneer
08-09-2023
Solved

Dubai useage

Can my Smarty sim be used in Dubai 

  • George's avatar
    08-09-2023

    Hi PaulMcH_1647813 and welcome to the SMARTY Community! You can indeed use your SIM in Dubai, but this would cost - if you click through this link you will find all pricing, add-ons and set-up information you would need before you go. United Arab Emirates | SMARTY

8 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    09-09-2023

    PaulMcH_1647813  Yes it can but you will need to add credit to your account in order to pay for all calls,texts, data. Please take a look at the Price Guide for details of charges.

    You also need to change the APN setting in your phone or device to mob.asm.net as a one off change.

     

  • jassingh's avatar
    jassingh
    SMARTY Motivator
    08-09-2023

    Hi PaulMcH_1647813, yes you can use your Smarty service whilst abroad there, just make sure that your APN settings are correct and you'll need to purchase an 'out of plan' add-on (cash credit) in order to pay for calls and texts. As mentioned by George the costs are in the link (it's like around £1.00 per MB, calls at £2.50/min!!!)

    Personally when I've been in Dubai I've just used a local SIM from 'du' or 'etisalat' - they do various tourist plans where you pay upfront and they last for 28 days. You can pick up a SIM in the airport when you land or in nearby shops. They also offer an eSIM (JJP2 ğŸ˜±!!) for a small extra fee incase you require that for your phone.

    • JJP2's avatar
      JJP2
      SMARTY Pro-coach
      08-09-2023

       

      Just for you jassingh The eSIMs I have used on previous travels 😂

      Obviously, my Smarty SIM is a physical SIM card

      • jassingh's avatar
        jassingh
        SMARTY Motivator
        08-09-2023

        Hahaha JJP2 you are quite the eSIM afficionado I thought you were! 😂

    • JJP2's avatar
      JJP2
      SMARTY Pro-coach
      08-09-2023

      Hey PaulMcH_1647813 

      eSIMs are the future 😂

      • wixfordhall's avatar
        wixfordhall
        SMARTY Observer
        13-09-2023

        If you follow the SMARTY forums you will see that nobody at SMARTY seems to be indicating eSIMs will be available at all.   This is a tragic situation and blends in annoying well with the poor support of eSIM by most of the UK telecoms carriers.       I never recommend SMARTY to any international friend visiting the UK for that reason.  Especially US users arriving with iPhones which dont now have physical SIM slots.  Hmm.

         

  • George's avatar
    George
    Team SMARTY
    08-09-2023

    Hi PaulMcH_1647813 and welcome to the SMARTY Community! You can indeed use your SIM in Dubai, but this would cost - if you click through this link you will find all pricing, add-ons and set-up information you would need before you go. United Arab Emirates | SMARTY