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MandyWy_3069734's avatar
MandyWy_3069734
SMARTY Rookie
02-11-2026

Download

My firestick won't play. I do a speed test and have no download ? What can I do 

 

1 Reply

  • ZenovA's avatar
    ZenovA
    SMARTY Motivator
    02-11-2026

    MandyWy_3069734​ I will assume you are hotspotting from your phone, or using a 4G/5G router.
    Do you have an active plan shown in your app or dashboard?
    Does your phone or router show it has connected to the mobile network? Check that your phone or router supports at least 4G, and that it's selected in the settings instead of 3G.
    Check that the APN settings are set correctly. It's mob.asm.net
    Is your Firestick WiFi showing 'connected without internet'?