Forum Discussion

Caitlin_1391155's avatar
Caitlin_1391155
SMARTY Pioneer
30-04-2023

Data add on abroad

I’m currently in Italy. I’ve changed all my settings to what it says in the website. Added a screenshot for reference. I’ve brought an EU add on (which says works if I have over 12gb of data on my normal plan. And I have 60gb). I also have my roaming on. Is there anyway to get the data  to work? 

Add-ons
Data
Roaming

6 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    01-05-2023

    As WelshPaul says, plus the APN should say three.co.uk

    • Pedro_1699902's avatar
      Pedro_1699902
      SMARTY Maverick
      03-09-2023

      Are you saying that the APN quoted in 'Help' is inorrect?

      • MSF's avatar
        MSF
        SMARTY Guru
        04-09-2023

        Pedro_1699902  Apologies for any confusion.

        I am lead to believe that does work, but the best APN setting is mob.asm.net

        (I think that there are people whose phones default to the other setting - I don't know why)

    • JulieMo_2073285's avatar
      JulieMo_2073285
      SMARTY Pioneer
      11-07-2023

      Mine is correctly set (am in Greece) and it is not working at all. Have paid extra for the data and it hasn’t worked once in a week. V fed up.