Forum Discussion
Customer Satisfaction
Dear smarty, first of all i would like to express my severe frustration & anger about getting to this point of contacting your company. I have had to click on & re click arti...
I think the same, why it is so difficult to contact someone? Webchat is just an índex of generic answers, there is no way to contact anyone. No only I had rubbish connection all through the Summer, now I cannot get hold of anyone. It doesn't make sense to continue using this Company
MariaAr_2371195 Smarty keep costs down by not having telephone customer service.
The web chat starts with a bot but usually offers the chance to go through to agents.
The good thing is that you are not stuck in a long, expensive contract and so if it does not work well for you it's easy to move to a network that gives what you need.
