Forum Discussion
Contact number
Welcome to the Smartys Users Forum.
We are customers/Users just like you.
Just so you know, Smarty DO NOT have a customer hotline/phone number. There are only two ways to contact them.
The best point of contact is through Webchat, otherwise it's a case of sending an email.
You can get these details through the help articles created by Smarty.
Hey
Hi does anyone know if their is a Contact Number I can talk to a real person for advice instead one of your Bots, Please Smarty🙂
How do I actually contact Smarty. I have very liwe el service. My download speeds seldom reach 5mbps but using the same phone 7n the same area with a GiffGaff SIM I get 30 to 50 Mbps. I have been trying we chat and the chat in the App to contact support without reply
My mobile services are not working?
My mobile services not working?
Mirnada_1373961 What help do you actually want here?
This post has just shown up on my unread posts today - 4 Nov - isn't that strange?
Good evening. I received my Smarty sim card today . It has been activated but not working on my handset.
Oluakinola1 Can take an hour or so sometimes.
Activation can take up to 2 hours maximum.😊
Have to use the chat facility facility unfortunately I think it goes to India , some of the replies leave a bit of the desired strike that a lot to be desired we desired.
Hello senojdh . You can only contact Smarty via web chat to 'speak' to someone.
Firstly, worth trying the network status checker for any local issues: https://smarty.co.uk/network-status-checker
Smarty runs on 3 network, while GiffGaff runs on O2 - this may account for the very different speeds you are getting.
It does seem that the Support team are busy these days and it can take quite a while to get a reply.
The other way to make contact is via a complaint: https://smarty.co.uk/complaints
Having said that, at present yours is not really a complaint as such and may be something that Smarty unfortunately cannot solve immediately.
