Forum Discussion
Complaint.
I am in Spain and suddenly ran out of data. No warning. I tried to find out what I need to do and ordered £10 more data. It didn't work so I ordered another £9 of data. Then I had confusing messages that this would be added to my next bill! This is completely misleading.
2 Replies
As I made clear. I ran out of data. I ordered more data and now the dashboard tells me I have 10gb left. But not for the international data that I needed. My concern was that I was misled. Information is not clear and only now am I being shown a price guide that is also confusing. I am unable to speak to someone. Unable to email anyone. Unable to text. And frankly no idea who I am communicating with? I want a refund.
GarryCob_200411 If you ordered more data, that's not necessarily roaming data I think.
Did you hit the 12Gb limit? Then you need a 1 day or 3day roaming pass.
The price guide has all the necessary info:
