Forum Discussion

anders's avatar
anders
SMARTY Pioneer
11-08-2025
Solved

Charging to sim/phone

I'd like to turn off the facility to pay for things and have the charge added to my phone bill (if such a facility even exists on Smarty!). How do I do that?

  • MSF's avatar
    11-08-2025

    anders There is no such facility with Smarty because they do not operate any credit system to be aid for later.

    You can add credit to your account to pay for extras.g. international calls, short code texts but you will not receive a phone bill.

    In summary, you buy a plan and add any credit that you want onto your account - there is no shock bill to arrive later on.

5 Replies

  • CarlCha_3741264's avatar
    CarlCha_3741264
    SMARTY Rookie
    15-04-2026

    need help setting up phone join smarty last night sim say active but can use phone no signal can't use date can't call need help please 

    • MSF's avatar
      MSF
      SMARTY Guru
      15-04-2026

      CarlCha_3741264​ Just to start, check your Account Dashboard when you log in on http://www.smarty.co.uk Does it show the active sim and also a current Smarty plan?

      Have you also tried the old trick of turning the phone off and then back on again? Does the screen not show a signal?

      If none of this helps, you may need a web chat with Smarty Support - http://www.smarty.co.uk/contact 

  • MSF's avatar
    MSF
    SMARTY Guru
    11-08-2025

    anders There is no such facility with Smarty because they do not operate any credit system to be aid for later.

    You can add credit to your account to pay for extras.g. international calls, short code texts but you will not receive a phone bill.

    In summary, you buy a plan and add any credit that you want onto your account - there is no shock bill to arrive later on.

    • anders's avatar
      anders
      SMARTY Pioneer
      11-08-2025

      Thank you - perfect answer!

      • MSF's avatar
        MSF
        SMARTY Guru
        11-08-2025

        anders  Most welcome!