Forum Discussion

Defiant1337's avatar
Defiant1337
SMARTY Maverick
08-12-2022

Changing to new offer

I’ve seen your new offers and this unfortunately has meant I’ve had to contact your customer service even though I know this means a lot of stress for me having aspergers.

YESTERDAY (yes that is when this started) I contacted them and went through the security knowing this is usually a 30 minute thing being as they are ‘offshore’ but no it took the DAY. 

But anyway tell this pesky UK customer, HOW DO CUSTOMERS CHANGE TO THE NEW OFFERS.

BTW this isn't even the first time they've refused the security question where they ask my last payment and I point out I'm on credit I earned for refferals.

5 Replies

  • NicolaMc_720625's avatar
    NicolaMc_720625
    SMARTY Rookie
    26-01-2023

    SO how do we change plan online?

    • MSF's avatar
      MSF
      SMARTY Guru
      26-01-2023

      Go to:  https://smarty.co.uk/dashboard/

      The first paragraph shows your current plan and you should see the option "change plan" at the end of it.

      Hope this helps.

      • Defiant1337's avatar
        Defiant1337
        SMARTY Maverick
        14-02-2023

        Your customer service has done it again, saying I'm wrong even after showing them the screenshot of my bill................seriouslySmarty

        Bill

        how are we supposed to get anything done when you've got such bad customer service?

  • LouisK's avatar
    LouisK
    SMARTY Moderator
    08-12-2022

    Hi Defiant1337 

    Sorry to hear you're having trouble moving to one of our new offers. I have managed to locate your conversation in web chat and will respond to that asap, so please keep an eye out for a message from me. 

    Best wishes,

    LouisK