Forum Discussion
Change name of a user within a group plan
I had to register my son’s SMARTY account under my name because if memory serves me right, he couldn’t register as he was under 13 at the time. Only way around it is to port out and port back using their own details to setup a new account.
Hi all, I guess i found the right thread, ☹️ as my numbers/names in group are not synced. i guess i'll have to port them somewhere else now 😕
Rayne If you form a group, you should be able to see the members of that group in your Dashboard.
Not quite sure what you mean by 'synced'. If something has gone wrong, why not web chat with Support team to see if they can sort it out for you before you decide to port numbers out elsewhere.
I'm just wondering whether it would be possible to remove the person from the group and then re-invite them with whatever name you choose.
CAVEAT: I have not tried this so I don't know if it definitely works, so perhaps someone can throw light on this.
It seems absoloute madness that you cant change the @nickname@ of the user in the group account? weird.
