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EdwardKe_558000's avatar
EdwardKe_558000
SMARTY Pioneer
23-01-2023

Change account to a different bank

I want to have my payments taken from a different bank. Presently with Lloyd's want to change to Barclay's. How do I do this. Thank you

Edward 

 

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4 Replies

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    24-01-2023

    Hey  EdwardKe_558000

    this is something you will be able to change on your dashboard, if you go to account settings -->  payment settings you will be able to change it there

     

    • RhysPowe_574800's avatar
      RhysPowe_574800
      SMARTY Pioneer
      13-04-2023

      And if the option is blanked out and I have no active payment method? 

      I can't auto renew as I don't have a payment method, I can't add a payment method as it's blanked out. I can't change the group owner, I was the owner but I closed my account and went to another network leaving my kids in smarty and now I can't pay for there service? One renews tomorrow and I have no way of keeping it going?

      • MSF's avatar
        MSF
        SMARTY Guru
        13-04-2023

        If you were the group owner, did you remove the others from the group before you left? If not, I can see the problem here.

        I do think that you will need to have a web chat with Support Team so that they can look at your account and try to sort it. (We are Forum members and so do not have access to your info)