Forum Discussion

Volodym_1890521's avatar
Volodym_1890521
SMARTY Pioneer
01-03-2023

Card not working

my SIM card does not work, I have done all the settings but to no avail.

2 Replies

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    01-03-2023

    If you're a new customer, have you activated the SIM card?

    Otherwise, you might need a replacement SIM. As per reply by MSF, contact the support team for assistance. 

  • MSF's avatar
    MSF
    SMARTY Guru
    01-03-2023

    If you start a web chat with Support Team, they can check your account to see what has happened.

    It may also be worth

    1) check that the sim shows as 'Activated" in your Dashboard

    2) turning phone off, wait a while, turn it on again - this may force the sim to be recognised.

    3) taking the SIM card out of the phone and giving it a very gentle clean with a fibre-free cloth of some sort. Then put it back into the phone and see if that cures the issue.