Can't vote in eurovision!
I'm trying to vote in eurovision which means dialling a shortcode. I've added some "out of plan" credit but still getting a looping "you've not been given access to this service" message.
Can I not call shortcodes?!
Forum Discussion
15 Replies
I’m super disappointed by this. I asked if it was possible to vote in Eurovision with their new short code add on in another thread and was told it was possible. Sick of this.
Agreed, very frustrating, and not clear. I added £10 of add ons and then not able to use it. I think at the least, they should have a page outlining all the things you can't do with their service that other services allow
As a big #Eurovision fan this is extremely annoying. My wife used to be on (ironically) 3 so we'd use her votes. I had forgotten this when she joined me on Smarty recently. So it's now a big issue. I suspect we'll be dropping one of our Smarty plans in time for next Eurovision if they don't fix it. Cheap is great, but cheap for a broken service is not worth the saving.
Very annoyed. Added funds for this. Why is it so hard !
So I cant vote for Eurovision?
I also added £10 so I could vote in Eurovision instead of having to rely on other people to do it for me. Annoyed it wasn’t made clear when they announced short codes that it wouldn’t include short code calls.
considering switching provider as getting fed up of not being able to vote year after year
Hi Christo_2934468 unfortunately we don't currently support voice shortcodes. We currentlyonly support free and chargeable SMS shortcodes.
Customers really should be notified in advance, and it made very clear on the website, as I couldn't find reference to this anywhere. It's a really poor customer experience.
The website just says "great news! we now support short codes" we've all been adding £5 to so we could vote and now we can't. Useless quite frankly
So fed up with this. Been with Smarty for years and topped 3 accounts up with £5 so we could vote. Just found out it doesn't work.
It's horrible, having Smarty, to use a third-party operator from another country
