Forum Discussion

Glenndalf's avatar
Glenndalf
SMARTY Pioneer
12-10-2023
Solved

Can't send mms on my Android phone.

Hi I community, I recently purchased a new Android phone an Honor 90 to be precise.  I've checked my APN settings and it's all correct.  But every time I try to send an MMS picture message it fails and says content is not supported. I never had this problem on my old Android phone.  Any help or advice would be much appreciated thanks. 

  • Chalkychap's avatar
    Chalkychap
    12-10-2023

    There's a max limit to the picture size SMARTY support with an MMS message Glenndalf. 

    Probably best to make sure the image is less than 300 KB, to be sure it will be sent.

    Any reason for not using WhatsApp or the RCS features in Android Messages app to do this Glenndalf?

4 Replies

  • Decembersangel's avatar
    Decembersangel
    SMARTY Motivator
    13-10-2023

    Hi Glenndalf 👋
    I have an android phone also and when I want to send a picture (MMS) message I have to turn on my mobile data. Have you tried this (if like me you leave your mobile data unconnected until it is needed)? It doesn't cost any extra and doesn't use any data doing this.
    Just a thought 🤔 😁 and other than that I have no idea 🙃

  • Glenndalf's avatar
    Glenndalf
    SMARTY Pioneer
    12-10-2023

    Ah thanks mate for your prompt reply, I weren't aware of that. I will use them services instead in the future. 

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    12-10-2023

    There's a max limit to the picture size SMARTY support with an MMS message Glenndalf. 

    Probably best to make sure the image is less than 300 KB, to be sure it will be sent.

    Any reason for not using WhatsApp or the RCS features in Android Messages app to do this Glenndalf?

    • SandyDorne's avatar
      SandyDorne
      SMARTY Pioneer
      01-03-2024

      I'm trying to send a picture that is 276kb, but cannot get it to send either