Forum Discussion

Michael_2408837's avatar
Michael_2408837
SMARTY Maverick
26-06-2024

Can't make calls in Tenerife

I arrived in Tenerife today. My phone is connected to the local network (YOIGO). Although I'm getting my data allowance, messages, etc, I am not able to make any calls either back to the UK or local. I keep getting the message that "calls are not possible from this phone number". I checked all roaming settings and everything looks fine, and even put +44 in front of the numbers but nothing works, so can anyone tell me what the problem is? I need to make urgent calls back to the UK. Thanks. 

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    26-06-2024

    Michael_2408837  Try turning network selection to manual and then choose another, perhaps Movistar.

    • Michael_2408837's avatar
      Michael_2408837
      SMARTY Maverick
      26-06-2024

      I tried Orange and Vodafone. Both initially worked, but always reverted back to YOIGO after a couple of minutes with auto connect switched off. I've had to buy a Lebara sim locally. Not happy at all.