Forum Discussion

Lukefowler777's avatar
Lukefowler777
SMARTY Maverick
29-01-2023

cant login on chrome

the login page is not working on chrome, the 2 step verification page flashes up then goes back to the login screen

5 Replies

  • fuzzy's avatar
    fuzzy
    SMARTY Teamster
    30-01-2023

    Had the problem again this morning. Have fond that if I enter a random email address and/or password I get the same behavior (it doesn't complain about wrong password etc!), just flashes up the confirmation code page for a micro second and reverts to login page. Have emailed smarty about it.

  • paulchi_1845592's avatar
    paulchi_1845592
    SMARTY Pioneer
    30-01-2023

    seeing the same thing, i've only just got my sim so this could be a sign i need to move elsewhere. Doesnt work on chrome, edge etc. Clearing browser doesnt work. When i can get it to a stage of asking for a code the code doesnt work. Frustrating.

  • Lukefowler777's avatar
    Lukefowler777
    SMARTY Maverick
    30-01-2023

    it happens even in incognito mode

  • MSF's avatar
    MSF
    SMARTY Guru
    29-01-2023

    Unless anyone can suggest something better.........

    Is it worth clearing browsing data and then trying again?

    • fuzzy's avatar
      fuzzy
      SMARTY Teamster
      29-01-2023

      I get the same problem from time to time. Clearing history doesn't fix it, at least not for me.  I have another browser but on another machine but by the time I get it up and running the problem (on this machine, a raspberry pi) has fixed itself! Frustrating to say the least.