Forum Discussion
Can't add new users to group..
I'm creating a group with 4 members, and I have the required PAC codes. I've added myself as the first SMARTY account, entered my number and PAC, then added my wife as a group member and entered her number and PAC. However, the account now says "Awaiting number...", so I can't add any more group members.
I can see my wife as a group member, which also says "Awaiting number...". It seems odd that I was able to add my wife to the group, but no other members. The payment information was successfully set up for both of our accounts.
Do I have to wait for our SIMs to be activated before adding more group members? I'm guessing it's a glitch? It just seems strange that I can't add any more members to the group.
1 Reply
It takes one working day for the phone No the PAC is linked to to come across. Check to make sure your wife's No has been ported. She should receive an e:mail confirming it and it will show the active No in her dashboard. She probably needs to restart the phone once the No is ported for the phone to recognise the fact.
I suspect that you are right in thinking that you need to wait for the Sims to be activated and the completion of any Nos being ported across before you can add them. It strikes me that it may also be the case that the group does not technically exist until the first member has been added and that process completed. Also in looking at the help article I noticed it states "f you've invited existing SMARTY customers to your Group, they'll need to accept their invite before they are added."
If you want to contact Smarty staff go to the Contact Us Web Page
Scroll down and under 'How To Get More Help' is a button marked 'Start A Webchat'. If you hit that between 8 AM and 8 PM it should initiate a webchat with a Smarty support agent.
