Forum Discussion
Cannot Receive Text Messages
I have been with Smarty for 2 years. I have a Samsung Galaxy Tab A71.
I am unable to receive any text messages save for those from those from Smarty.
I have tried every troubleshooter I can find. It hasn't helped. I have tried the smarty web contact but it won't let me select my actual issue. I chose a different issue but have received no response.
I have tried searching these forums for people with similar issues but it hasn't helped. I have tried removing the sim and then putting it back in. I have tried turning my phone off and back on again. I have tried clearing the message cache. My phone has plenty of storage, I have plenty of data left. The message centre number is correct.
I've no idea what to do. I do not have access to another phone.
Help please.
Thank you for your patience and explanation.
I finally managed to have a discussion with Smarty Support and they ran me through a lot of troubleshooting tips. They were a lot more helpful than I expected, even if it didn't solve the issue.
We ended up at the either try the sim in another phone, or get a new simcard.
Then I found a reddit thread (I had done extensive searching yesterday but hadn't found this thread.)
I was assuming when I fixed the issue I would receive a barrage of old texts but that hasn't happened.
It's a Samsung issue with RCS. I turned chat features off again in my messenger app. I then sent myself a couple of emojis/bitmojis because one of the users suggested that as a solution and I had nothing to lose. I set my phone aside and stopped fiddling with the settings.
15 minutes later I then received four of the texts I had previously not received. (They were all just test messages from yesterday and nothing from earlier in the week.)
I'll mark this as solved once I can doublecheck the issue is fixed.
Thanks for your help.
13 Replies
HL_2162215 Can you send text messages?
Yes I can send them.
HL_2162215 Is it one person or many people who cannot send texts to you? Have you checked all your phone settings to ensure that you haven't blocked all messages somehow?
