Forum Discussion
cancel data sim
My mobile phone sim arrived & working fine. my data sim for my router i need to cancel that just now. The £18 has been taken from my account,so can this be returned to me,thank you.
Thank you for your reply,what i did exactly was took out a new sim for my mobile & got rid of O2.
Then i decided to take out a data sim for my router & pc but never got that sim but they took the money out of my bank for the first month & trying to talk to anyone about it here is a night mare.
jamesbi_3142579 If you cannot get a response via the web chat, raise a Complaint.
I have put a complaint in,they seem to be playing for time,i could sort this out on the phone in 5 minutes,but can`t get to speak to anyone maybe that`s the idea!
jamesbi_3142579 Having staff answering phones is a more costly exercise and that is why Smarty do not do it.
Ok fine i won`t be here long then.
