Forum Discussion

Alexandr_791339's avatar
Alexandr_791339
SMARTY Rookie
20-10-2023

Calling with no WiFi

Sorry if this is a daft question - the sim my daughter currently has only lets her text and call when she has WiFi but I need her to be able to ring at all times. What plans are best for this that’s cheap?

thanks

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    21-10-2023

    Alexandr_791339 This may be because there is no available mobile signal where she is and so the sim reverts to using available wifi to make the call.

  • Decembersangel's avatar
    Decembersangel
    SMARTY Motivator
    20-10-2023

    Hi Alexandr_791339 👋

    Have you checked the phone settings? It may be set that way.
    Try this:- Android phone
    Open Settings and tap on 'Network & internet,' then locate and tap on the 'Calls & SMS' option. Next, toggle the switch next to the 'Wi-Fi Calling' option to disable it.

    iphone

    1. From your iPhone's home screen, tap Settings.
    2. Tap Phone.
    3. Tap Wi-Fi Calling.
    4. Move the Wi-Fi Calling on This iPhone switch to the off position to disable Wi-Fi calling.


    If it is already off then is the phone connected to 4G?
    Try this:-  Android phone

    1. Open “Settings”
    2. Tap on “More”
    3. Tap on “Mobile network”
    4. Tap on “Preferred network type”
    5. Choose “4G/3G/2G (auto)”

    iphone

    1. From the home screen tap Settings.
    2. Tap Mobile Data.
    3. Tap Mobile Data Options.
    4. Tap Voice & Data.
    5. To enable 4G connection, tap 4G. 

    ALL plans are set up for calls and texts through 4G/5G (3G is being discontinued) and wifi calling is only an option through the mobile phone settings.
    Hope this helps x x x