Forum Discussion

MaggieBr_495728's avatar
MaggieBr_495728
SMARTY Pioneer
07-02-2023

Calling from Spain

I’m currently having to work from Spain as my dad is unwell. I’ve been using my mobile to make calls from WiFi not data but today it won’t allow me to call Ebglish mobile numbers? 

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    07-02-2023

    Firstly, check that your wifi connection is still working.

    You should be able to make calls while in the EU exactly as if you were in the UK, so something odd here. Try taking the phone off wifi calling and use mobile network e.g. Movistar, Vodafone ES etc

    If still no joy, see what is showing on your dashboard when you log into your account.Failnig that, perhaps a web chat with Support so that they can take a look at your account.