Forum Discussion

IainDav_1035367's avatar
IainDav_1035367
SMARTY Pioneer
13-01-2023

Call connection problem

When I call my wife who is also on SMARTY the call does not connect first time but only when I call back the second time.  I called the support team and they suggested I manually connect to the SMARTY network rather than use automatic.  This seems to have fixed the problem  but I will continue to monitor to be sure the problem has be fixed. 

2 Replies

  • WalterL_2064025's avatar
    WalterL_2064025
    SMARTY Pioneer
    21-05-2023

    Hi. Sorry can I ask what you mean manually connecting? I have the same issue

    • MSF's avatar
      MSF
      SMARTY Guru
      21-05-2023

      WalterL_2064025 IainDav_1035367 I suspect they mean that, instead of in Settings allowing your Network Selection to be set on 'Automatic', you stop that permission and then select a network from one of those that the phone detects.