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TaiLuon_1380812's avatar
TaiLuon_1380812
SMARTY Pioneer
11-03-2025

By mistake I ordered a new simcard.

How to I cancel the simcard? I trued to add my plan but instead it ordered a new simcard. How do I cancel the new order? There is new number to call customer service directly! 

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    11-03-2025

    TaiLuon_1380812  Assuming that you have not actually paid for the sim plan, then you do not need to do anything.

    Only when you activate the sim and choose a plan would you need to pay for it.