Forum Discussion

Hadsy's avatar
Hadsy
SMARTY Rookie
22-01-2023

Billing mistake? Signed up for £15 offer being charged £20

Hi, I signed up for the £15 unlimited offer in December but I've been charged £20 twice since then. Please help.

3 Replies

  • JackieG_1372382's avatar
    JackieG_1372382
    SMARTY Pioneer
    23-01-2023

     Want the 14 month one please

  • LouisK's avatar
    LouisK
    SMARTY Moderator
    22-01-2023

    Hi Hadsy 

    Thanks for getting in touch. 

    Sorry to hear you're being charged the wrong price for your plan. Please give our web chat team a shout and they can look into this for you: https://smarty.co.uk/contact.

    Best wishes,

    Louis
    SMARTY