Forum Discussion

CHRISTIA_435669's avatar
CHRISTIA_435669
SMARTY Pioneer
15-11-2023

Bank OTP Not Arriving

Anybody solve this problem.

My OTP code is not coming through. Checked all the usual things, blocked list,signal,sim removal etc.

The bank says the usual thing, all working our end must be your mobile provider.

Just to add all my other banking apps have sent OTP through and have arrived. 

Any help? 

Other people on other networks have had the problem. 

5 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    16-11-2023

    CHRISTIA_435669 Have you checked out what Señor Google has to say on this? There seems to be a lot of info - some of it points to a network reset.

    • CHRISTIA_435669's avatar
      CHRISTIA_435669
      SMARTY Pioneer
      16-11-2023

      I have done everything I could find online. What's a network reset? All other banking apps OTPs work.

      • MSF's avatar
        MSF
        SMARTY Guru
        16-11-2023

        CHRISTIA_435669 Also very strange that you have no trouble with other banks/ May be worth a web chat with Smarty Support to see if this is a common issue with that bank.