Forum Discussion
Auto-Renewal Failure
Had auto renew for 2 years, today SMS say payment problem (service terminated despite having credit) Auto renew now OFF, tried renewing, failed, tried different payment method - failed, all Smarty is saying is its my banks fault and i should ring them but i cannot as i have no phone, no explanation as to why a different bank fails too. IF this ever get solves, i'll be leaving.... awful service.
Gasgas2_1119700 As you seem to have some internet access (otherwise you wouldn't be able to post here), can you contact your bank via email or web chat?
After some 80mins on chat to Smarty, blaming me for changing auto renew (i didn't) & telling me to contact 2 different banks, turns out Smarty had disabled my email address, once enabled, i could renew plan. If an account has credit, why is service terminated????
No apology for wasting my time - if it wasn't for wifi calling, i'd never use Smarty.
