Forum Discussion

kevinno_1912314's avatar
kevinno_1912314
SMARTY Pioneer
28-03-2023

App not good

App restarts while trying to do 2 step verification have 2 use 2 devices as if you minimise app it resets  not good ok if you set up to use fingerprint 

4 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    29-03-2023

    If you allow Face ID, does phone still require 2-step verification? Mine does not require it.

    Is it maybe worth ditching the app and then downloading afresh?

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    28-03-2023

    Curious to know whereabouts you setup 2FA, or fingerprint unlocking, in the SMARTY app kevinno_1912314
    Are you using the iOS or Android version?

    • kevinno_1912314's avatar
      kevinno_1912314
      SMARTY Pioneer
      28-03-2023

      iOS they set up 2 step just happened fingerprint on is in security settings in app

      • Chalkychap's avatar
        Chalkychap
        SMARTY Trendsetter
        28-03-2023

        Okay, thanks kevinno_1912314 - found a "Privacy & security" option in the App security section of SMARTY app, which seems to be for "Screen lock" only, not for 2FA sign-in to the SMARTY app? 

        Do you know whereabouts I can find the 2FA option/setting in the SMARTY app?
        Thank you.